Why can't I log in to my LGL account?

Troubleshooting login issues

Login instructions

Here is a refresher on how to log into LGL, in case you need it: Go to your account link (which would have been provided in an invitation email from LGL when you were added to your account as a user) and typing your user name and password in the fields provided:


…or by going to the universal login and typing your email address and password in the fields provided:


Note: If you've logged into Little Green Light previously, you should be able to log in again at any time using the credentials from your first login.

Forgotten password

If you have forgotten your password, you can reset it by going to the login screen and clicking Reset password. You will receive an email with instructions for resetting your password.

Note: If you don’t receive the email within 15 minutes or so, please check your spam filter to make sure it didn’t get caught there.

You can also reset your password here: https://mylgl.littlegreenlight.com/home/reset

User name or password not recognized

If you are unable to log into your Little Green Light account or are seeing an error message indicating your user name or password are not recognized, please take the following steps:

  1. Close and re-open your browser.
  2. Try a different browser.

If you’re using one browser, for example, Internet Explorer, and you have no other browser on your computer, trying downloading either Firefox or Chrome. Both are free, and it is sometimes the case that another browser will work in instances where the one you typically use doesn’t work.

Go back to the Logging in section at the beginning of this post to attempt to log in.

Error when trying to access your account

If you attempt to go to your account at mylglaccountname.littlegreenlight.com (where mylglaccountname is the name of your account) and your browser tells you the server cannot be found, try accessing your account at this location:


If you are still not able to log in, contact support@littlegreenlight.com.

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