My report doesn't contain data I expect to see. Why doesn't my report match my search criteria?

Your report is made up of your search criteria plus your customized fields. If your report doesn't contain the results you expected, take a look at how you created it.

To do his, edit the report by first finding the report on the Reports page, clicking the Actions button for the report, and then clicking Copy & edit export:

You will see the Customize screen.

Here you can make sure that each column in your report is customized by clicking on the "Customize" link next to the field name and checking that the data you are pulling into that column, such as specific gift types, a particular campaign, fund, event, or appeal, or the date range you are targeting are selected in these custom options.

You can learn more about reports in the Reports section of our Knowledge Base.

Still need help? Contact Us Contact Us