Send email acknowledgments

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If you have already created an email acknowledgment template and attached it to gifts needing to be acknowledged, your only remaining step is to test your email if you haven’t already done so, and then to queue the emails for sending. You can do both by following the steps below.

Send a test email

To test your email and make sure it is ready to send (checking to see how the email looks, proofreading the text one last time, ensuring the merge field/s are working), you can send yourself or another person a test email.

To send a test email, go to Mailings > Acknowledgments > Ack. emails, and edit the email:

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Go to the Customize step of the email builder, and click the Send A Test Email button:

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Type the email address for the person who should receive the test email (either your email address or that of the other person), and click the Send Test button:

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Depending on how your email looks, you can either revise it to fix any issues, or you can queue it for sending.

Queue your email acknowledgments for sending

Navigate to Fundraising > Acknowledgments > Ack. Emails > Draft emails and look for the appropriate email acknowledgment batch:

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If you are ready to send the email acknowledgments, click the Queue email for sending button to begin the Send process:

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You’ll be asked to confirm that you want to send the email:

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Click OK and you’ll see a notification that your email has been queued for sending:

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Please note that LGL sets the send time to a half-hour after you have queued the emails for sending.

Remove the emails from the queue or send immediately

Take your emails out of the acknowledgments queue

If you have queued the emails for sending and then decide you weren’t ready to send them after all, you have a small window of time in which to remove them from the queue by clicking the Remove from queue button:

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You’ll be asked to confirm this action:

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Once you click this button, your email will no longer be in a “Send” status, so if you ultimately want to send it you will again need to click the button to queue it for sending.

Send the emails immediately

Conversely, if you want the email to send right away, you can click the Send now button:

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When you see the dialog asking you to confirm that you want the email to be sent immediately, click OK:

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You’ll see the notification update to the current time:

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Your emails will be sent out within a half hour.

Confirm the emails were sent

Once the email has been sent, it will be marked complete/sent. You can confirm this by going to Fundraising > Acknowledgments > Ack. Emails > Sent emails and viewing your email acknowledgment in the Sent emails tab:

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It’s a little more of a challenge to make sure all of the emails you just sent were received due to firewalls, other security measures that may be in place for your recipients’ email addresses, and other unforeseen circumstances. The best way to check that the email system is working is to send a copy to yourself and ensure you receive it successfully.

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