How do I update my letter or acknowledgment template?

Updating an MS Word letter or acknowledgment template requires these initial steps:

  • Save the Word document that is currently being used in the letter template to your computer (or if you uploaded it from your computer, you can update that version)
  • Make whatever changes you want to the Word document
  • Save the Word document on your computer

Now go to Mailings > Ack. Letter Templates or Mailings > Letter Templates, and click the Edit button for the template you want to update:

Click the Upload a new file button (this button may have a different name, such as "Browse", depending on which Internet browser you are using), and navigate to the updated version of your template document that you just saved to your computer. 

Choose the Word document you just updated. Then save your template. 

Go back to your mailing and click the Sample button to see what your letter looks like. You should see the changes reflected there.