Quick Answers
Speedy answers to some frequently asked LGL support questions
- Why can't I log in to my LGL account?
- Can I set up a team member to see only specific constituents?
- What's the difference between a "nested/sub query" and an "additional query"?
- How do I search for all constituents with mailing addresses?
- How can I find all donors with no phone number, mailing address, or email?
- My report doesn't contain data I expect to see. Why doesn't my report match my search criteria?
- How do I build a report showing attendee count for an event?
- How do I revise a letter?
- How do I produce a letter for each donor in the previous year that lists their tax-deductible contributions for that year?
- Does Little Green Light make it possible to send mass emails to donors?
- How can I send emails to multiple members of a household?
- We just sent out an email blast using Mailchimp and a number of people unsubscribed from our list (via Mailchimp). How long will it take for their unsubscribed status to appear in LGL?
- Why can't my team member send an LGL email?
- How do I edit a volunteer time entry?
- How can I test a payment form without actually making a donation?
- Why aren't my PayPal donations coming into LGL?
- How can I contact LGL when I need help?
- Do you have a mobile app?
- How do I update my letter or acknowledgment template?
- How can I search for everyone who signed up for my newsletter?