Troubleshooting login issues
In this article:
- Logging in
- Forgotten password
- User name or password not recognized
- Error when trying to access your account
- Trouble logging into your account from a different computer
Here is a refresher on how to log into LGL (in case you need it): Go to your account link (provided in an email from LGL when you were added as a user) and typing your user name and password in the fields provided:
…or go to the universal login and type your email address and password in the fields provided:
Note: If you've logged into Little Green Light previously, you should be able to log in again at any time using the credentials you set up when you first logged in.
If you have forgotten your password, you can reset it by going to the login screen and clicking Reset password. You will receive an email with instructions for resetting your password.
Note: If you don’t receive the email within 15 minutes or so, please check your spam filter to make sure it didn’t get caught there.
You can also reset your password here: https://mylgl.littlegreenlight.com/home/reset
User name or password not recognized
If you are unable to log into your Little Green Light account or you see an error message indicating your user name or password are not recognized, please take the following steps:
- Close and re-open your browser
- Try a different browser
If you’re using one browser, for example, Internet Explorer, and you have no other browser on your computer, trying downloading either Firefox or Chrome. Both are free, and it is sometimes the case that another browser will work in instances where the one you typically use doesn’t work.
Go back to the Logging in section to try logging in.
Error when trying to access your account
If you attempt to go to your account at mylglaccountname.littlegreenlight.com (where mylglaccountname is the name of your account) and your browser tells you the server cannot be found, try accessing your account at this location:
Trouble logging into your account from a different computer
Cookies allow your browser to remember your login information, so in order to be able to log in to your Little Green Light account make sure your browser is enabled to accept them on whatever computer you are using.
To check your browser settings, use Google or another search engine to search for “enable cookies”. Include the name of the browser you are using in your search. Then choose a result from the support website for the browser you are using, and then follow the instructions provided.
If you are still not able to log in, contact firstname.lastname@example.org.