Troubleshooting login issues
In this article:
- Logging in
- Forgotten password
- User name or password not recognized
- Error when trying to access your account
- Trouble logging into your account from a different computer
Here is a refresher on how to log into LGL (in case you need it): Go to your account link (provided in an email from LGL when you were added as a user) and type your user name and password in the fields provided:
…or go to the universal login and type your email address and password in the fields provided:
NOTE: If you've logged into Little Green Light previously, you should be able to log in again at any time using the credentials you set up at that first login.
If you have forgotten your password, you can reset it by going to the login screen and clicking Reset password. You will receive an email containing instructions for resetting your password.
NOTE: If you don’t receive the email within 15 minutes or so, please check your spam filter to make sure it didn’t get caught there.
You can also reset your password here.
User name or password not recognized
If you are unable to log into your Little Green Light account or you see an error message indicating your user name or password are not recognized, please take the following steps:
- Close and re-open your browser
- Try a different browser
If you’re using one browser, for example, Internet Explorer, and you have no other browser on your computer, trying downloading either Mozilla Firefox or Google Chrome. Both browsers are free, and it is sometimes the case that another browser will work in instances where the one you typically use isn't working.
Then go back to the Logging in section of this article and follow the instructions to try logging in once more.
Error when trying to access your account
If you attempt to go to your account at mylglaccountname.littlegreenlight.com (where mylglaccountname is the name of your account) and your browser tells you the server cannot be found, try accessing your account at this location:
Trouble logging into your account from a different computer
Cookies allow your browser to remember your login information, so in order to be able to log in to your Little Green Light account make sure your browser is enabled to accept them on whatever computer you are using.
To check your browser settings, use Google or another search engine to search for “enable cookies”. Include the name of the browser you are using in your search. Then choose the best result from the support website for the browser you are using and follow the instructions provided.
If you are still not able to log in, contact firstname.lastname@example.org.