How do I add additional team members or remove a team member?

In this article:

View an LGL Short Video on adding team members to your LGL account

Every Little Green Light account allows unlimited team members, or users, so you can add as many as you need. You can assign each user to a role depending on what level of permissions you want that team member to have. 

Important: Please make sure you use a unique and valid email address for each team member you add to your LGL account. We highly discourage the use of a generic email address (such as by multiple or sequential team members because this can result in problems logging in and other issues.

Adding a new user

To add new users, go to your Home tab and click Team Members in the subnavigation bar:


From there, complete new user form:


After you complete this form and save it, you will have the option to send an email to the user inviting them to set up their password and log in, as shown here:

Important: The verification link will expire in 14 days. So once your new team member has been invited, please remind them to log in and set up their user name and password as soon as possible.

Read more about LGL team member roles and permission levels.

Resend a team member's invitation to log in

If a team member's invitation to log in has expired and you are an Administrator in your account, you can resend the invitation by going to your Team Members page, finding the team member's name, and sending them a new invitation by clicking the Invite button, as shown here:

Mark billing contacts

You can set which Administrators you want to serve as billing contacts in your account. These designees will receive updates about invoices and payments.

Update a team member's name

NOTE: It is possible to update a team member's name ONLY when that team member does not also have a user profile in any other Little Green Light account. In addition, it is necessary to have Administrator-level permissions to make this change.

To update a team member's name, click the Actions button for the team member and select the Edit option. You can now type in the name fields to make your changes, as shown here:

Inactivating a user

When a team member leaves your organization and you want to remove them as an LGL user but preserve the changes they've added or updated in your data, go to the user's profile and uncheck the "Is active?" check box. This will prevent that person from accessing your account.


Inactive users will no longer appear on your list of Active users, but they will be listed on the Inactive tab:

If you need to re-activate an inactive user, you can click on the Inactive tab and click Actions --> Edit User next to the user's name. Then check the box next to "Is active?".

Deleting versus inactivating a user

It is possible to completely delete a user, but if you do that the information tracking their past activities will be lost. Their actions won't disappear, but the tagging with their user name in updates they made will be deleted. For that reason, if you are removing a user who has been active, we recommend using the Edit feature to uncheck the 'Is active?' button on their team member page rather than deleting the user altogether.

If you do need to delete a user altogether, such as someone you added by mistake, you can do that from the menu that opens when you click the Actions button:

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