Forms: Offer your online donors the best of both worlds by using Stripe and PayPal

In this article:


Introduction

If you would like to offer your online donors the option of paying with a PayPal account through LGL Forms, we recommend the following approach:

  • Integrate your LGL Forms account with both a Stripe account and a PayPal account
  • When creating payment forms, select Stripe as your primary processor
  • Check the box indicating you want to also make the PayPal option available

Here are the reasons:

  1. For donors who do not have a PayPal account, the experience of paying using a credit card is far quicker and simpler when Stripe is the payment processor.
  2. PayPal supports recurring donations only when the donor uses a PayPal account for the transaction (as opposed to checking out "as guest"). So, it is best to offer the PayPal option to your donors only in cases where the donor has a PayPal account. For example, if a recurring payment was created through PayPal and needs to be updated, this cannot be completed through LGL Forms. You would need to cancel/pause the recurring payment and then have the donor resubmit a new recurring payment. If, on the other hand, the recurring payment had been created using your Stripe account, you would have been able to edit it there.
  3. It's free to set up Stripe accounts and PayPal accounts, so linking your LGL Forms account to both doesn't cost you any extra fees.

What does each of the checkout experiences look like?

These short videos show the checkout process for each option.

1. Checking out using the credit card option, handled by Stripe (silent video). 

Video Thumbnail
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2. Checking out using the PayPal option (silent video). 

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Step-by-step instructions

Integrate your LGL Forms account with both a Stripe account and a PayPal account

Please refer to these articles for instructions on how to set up each integration:

When creating payment forms, select Stripe as your primary processor

When you're editing a payment-enabled form, if you have more than one payment processor linked to your LGL Forms account you will be able to select the one you'd like to use for that form:

image showing how to select a payment processor

Check the PayPal box to add it as an additional payment option

If your LGL Forms account is linked to a PayPal account in addition to a Stripe account, you will see an option to add PayPal as an additional payment method. You can check that box as shown here:

image showing how to add PayPal as an additional payment method