Tips on sending email from LGL

In this article:

Overview

In general, emails from LGL work the same way as regular printed mailings in LGL. You have all the same merge fields available and can create all kinds of templates, including ones for acknowledgments, reminders, and so on.

You can send email from LGL in a few different ways:

  • To one constituent
  • To a handful of selected constituents
  • To an entire list/query of constituents
  • As an acknowledgment for donations

Tips for emailing from LGL

No matter which method you use, keep these basic guidelines in mind:

  1. You must first enable LGL email in order to send emails directly from your LGL account.
  2. Emails can be from any verified and approved LGL team member (i.e., a user in your LGL account that has logged in at least one time who is either an administrator or has been approved to send email by an administrator).
  3. Because emails are sent via a server that is different from your regular email server, they may display as being from "Your Name <yourLGLaccountname@mg.lglemail.net>" or "Your Name <yourLGLaccountname@mg2.lglcrm.net>". If you have your own domain and use it for emailing, you may be able to avoid this.
  4. Emails must have a subject and some email content.
  5. It is not possible to send email attachments. This means that it is not possible to attach any file to or embed any file into an email you are sending (except a PDF copy of an email acknowledgment). This is because attachments and embedded content can slow down email delivery or pose a red flag to security software, which may block the emails altogether. 

Emailing from LGL and CAN-SPAM

While LGL advises use of Mailchimp or Constant Contact for general solicitation or newsletter emails because they help you comply with CAN-SPAM very easily, it is also possible to use LGL Email and still comply with CAN-SPAM. See How to send batch marketing emails from Little Green Light for instructions.

Option to use your organization's custom email domain to send LGL emails

If your organization owns a custom email domain, you can set that up to be used with LGL Email, after we provide you with a set of DNS entries to add to your configuration.  


IMPORTANT NOTE: Configuring DNS records requires technical expertise, and we do not advise trying to make DNS changes without assistance from someone who has knowledge of how DNS works, how to verify the settings, and how to troubleshoot any issues that might arise. LGL cannot help you with DNS configuration, but you can typically receive this kind of help from your hosting provider, email provider, and/or IT provider.


If you would like to move forward with receiving DNS entries to add to your configuration, contact LGL Support and let us know the exact domain you want to use.

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